To Subscribe please click here

Moonstone logo
Investment Indicators - 30 October 2017
In This Week's Newsletter
Rates Review
Investment Rates
Money Market Funds
Top 3 Rates
 
From the Crow's Nest
Professional Indemnity Insurance and exclusions – A very important decision for every FSP will soon go on appeal
 
Your Practice Made Perfect
Was Ombud entitled to bend the rules? – Appeal Board to rule on waiving of rules regarding complaints
Matthew Lester on Gigaba Mini Budget speech - Prepare for a ‘bloodbath’ in February after Gigaba’s mini budget
 
Regulatory Examinations
Legislation Handbook and Preparation Guide for REs – New stock arrived. Order online
Updated schedule
Self-Help Guidelines to make a booking, download your certificate or view results
 
Careers Platform
Are you hiring? Advertise your position on Moonstone’s Career Platform
Featured Positions
 
On a more serious note
We comment on this black day in South Africa
Paul Kruger 2016-10-31
Paul Kruger Author/Editor
 
 
 
 

SuiteBox banner

The greatest danger to our future is apathy – Jane Goodall
 
Please connect with us: www.moonstone.co.za pkruger@moonstoneinfo.com or 021 883 8000

 
Facebook   Twitter   LinkedIn   YouTube  
Distributed to 49,247 subscribers.

To advertise with us
click here

 
GTC banner 2017-08-10
What if you could focus on doing what you love - looking after your clients?

Leading Independent Financial Advisory (IFA) practices are using GTC’s Strategic Partner solution to:

   - increase time with clients
   - increase earnings
   - reduce costs

Shouldn’t you too?

Our staff and systems deliver exceptional service, increasing revenues and saving costs and time for you, enabling you to build value for succession.

With offices nationally, we are well-placed to help you.

Call us to discuss a strategic partnership.

t. +27 (0) 10 597 6831
e. info@gtc.co.za
w. www.gtc.co.za

An authorised Financial Services Provider FSP no. 731
Rates Review
Top 3 rates
 1. Secured Investment Rates
Please note that (G) indicates a Guaranteed and (L) a Linked product. In order to understand the difference between guaranteed and linked rates, kindly click here for an explanation.
 R 100 000
 
 
 
     
  Company This Week Last Week
1 1Life (L) 7.330% 6.950%
2 Absa (L) 7.227% 6.830%
3 Assupol (G) 6.750% 6.330%
     
 R 1 000 000
     
     
  Company This Week Last Week
1 1Life (L) 7.330% 6.950%
2 Absa (L) 7.227% 6.830%
3 Assupol (G) 7.180% 6.760%
     
 2. Money Market Funds
  Company This Week Last Week
1 Coronation 8.100% 7.700%
2 Old Mutual Unit Trust 8.040% 7.670%
3 Prescient 7.870% 7.880%
Please bear in mind that our figures, though based on the actual quotations that you also use, are for information purposes only, and can never replace the official quotation from the product house. In terms of the guarantees, you are requested to clarify the exact extent of such guarantees with the product house prior to advising clients.
Top of Page
From the Crow's Nest
From the Crow's Nest
Professional Indemnity Insurance and exclusions
by Alan Holton
A recent decision of the High Court in Bloemfontein where an FSP was found to have been negligent in advising a client to invest in the Sharemax scheme, is a “must read” for all FSPs. Clear and explicit, the judgement sets out unequivocally just what the duties and responsibilities of a financial advisor comprise.

There is an interesting twist to the matter, too, but first, the background.

The Plaintiff, Mrs Oosthuizen was, at the time the advice was given, a widow with a two and a half year old boy. Her husband had passed away in tragic circumstances some four months earlier. She had no experience of financial products or the financial market. She had received the proceeds of an insurance policy and wanted to make a safe investment as the money was earmarked for her son’s upbringing. Mr Castro, the defendant, had been her deceased husband’s broker and she trusted him fully to advise her in respect of the investment of the sum of R2m.

Mr Castro suggested the Sharemax investment and said it was an investment “in property” and “property cannot disappear”. He made it clear that he did not even want to suggest any other investments as the proposed investment was “baie veilig”.

This assurance was given despite earlier articles to the contrary that had been written by several prominent writers on financial matters, including the award winning journalist, the late Mr Deon Basson, Mr Jacques Pauw and Ms Anna-Maria Lombard. A number of negative articles had also been published in Moneyweb, Noseweek and in Finweek.

Mr Castro referred Mrs Oosthuizen to a bad copy of a newspaper article containing negative comments about Sharemax investments, but informed her that she had nothing to be concerned of as “hulle is jaloers - they are jealous.”

Mrs Oosthuizen accepted Mr Castro’s assurance immediately without even reading the article.

After argument by Counsel, the judge, JP Daffue J, found that the FSP, Mr Castro, was negligent, and even dishonest, when he advised Mrs Oosthuizen, by placing no credence on the negative articles in the press and failing to objectively investigate the criticism. The defendant, said the judge, had failed to exercise the degree of skill, care and diligence which one is entitled to expect from a FSP.

There is an interesting twist to this matter.

Mr Castro had entered into a professional indemnity insurance contract with Centriq Insurance Company Ltd, one of the insured events being professional indemnity to the limit of liability of R2.5m per claim. The policy is known as the "Professional Indemnity Insurance for Members of the Financial Intermediaries Association”.

Mr Castro claimed indemnity from Centriq in terms of the contract.

Centriq was a party to the court proceedings and denied that it was liable to indemnify Mr Castro on the grounds that the claim fell within the parameters of an exclusion clause contained in the insurance contract.

The clause relied upon by Centriq excluded any claim arising from “any third party claim arising from or contributed to by depreciation (or failure to appreciate) in value of any investments…" Other more complex arguments were also made in vigorous support of Centiq’s denial of liability.

Mrs Oosthuizen’s counsel argued that her claim did not arise from any depreciation or a failure to appreciate in value of the Sharemax investment and that it would be to stretch the words “arising from or contributed to by depreciation” far beyond their intended meaning. Such an interpretation would rob the cover of all meaning. He emphasised that “plaintiff’s claim on the pleadings and in evidence is that defendant owed her proper advice, that what she required was a relatively safe and low-risk investment, and that the Sharemax investment was anything but that.”

After careful and very clear deliberation, the court held that the exclusion clause was to be interpreted restrictively so that it made business sense, i.e. in the eyes of both insurer and insured.

“It cannot be applicable where the insured advised a client to invest in a scheme that was a hopeless “investment” from the onset, contrary to legislation and probably a fraudulent and unlawful Ponzi scheme. . . The FSP must be entitled to indemnification, bearing in mind that the ultimate beneficiary is the client who got wrong advice . . . Defendant breached all principles upon which a skilled and honest FSP is supposed to conduct himself. It is not a case of depreciation of an investment as the “investment” was worthless from beginning to end.”

On the 18th September 2017, the court ordered Mr Castro to pay Mrs Oosthuizen the capital amount of R2 million plus interest in the amount of R718 600. The court also ordered Centriq to indemnify Mr Castro against his liability to Mrs Oosthuizen.

On the 10th October 2017, Centriq applied for leave to appeal the decision of the High Court. Several complex grounds have been submitted in support of the application.

This is a most important matter as it will have a very far-reaching impact on the extent of Professional Indemnity cover going forward.

Watch this space for developments.

Alan Holton is co-owner of Compliance Monitoring Systems CC and an associate of Moonstone Compliance.
Top of Page
Your Practice Made Perfect
Your Practice
Was Ombud entitled to bend the rules?
This question will be answered on 30 November, when the J C Mostert / L Landman appeal against a determination by the FAIS Ombud Appeal is heard by the FSB Appeal Board.

We believe that the essence of the appeal will be against the decision by the Ombud to rule on the complaint, despite the fact that the complaint was not initially addressed to the FSP.

In the actual determination, the Ombud reasoned as follows:

[36] I am alive to the fact that there is no record that complainant had first brought the complaint to respondent’s attention, in order to afford respondent the opportunity to resolve same before referring it to this office.

[37] Rule 5(b) provides as follows: “[5] Rights of complainants in connection with complaints (b) Before submitting a complaint to the office, the complainant must endeavour to resolve the complaint with the respondent…”

[38] The provisions of Rule 5 (b) seem to be straight forward. Complainant must endeavour to resolve the complaint with the respondent before submitting the complaint to the FAIS Ombud.

[39] The purpose of this provision is to avoid unnecessary costs. In the event respondent resolves the complaint with complainant, there would be no need for the FAIS Ombud’s intervention.


It appears rather odd that a legal requirement would be based on cost, rather than fairness.

The Ombud then cites several case studies to justify her decision.

From a strictly legal perspective, the following applies:

The Ombud is a creature of statute and has no jurisdictional discretion – unlike a court of law. She has to abide by the Rules - and the Rules say:
 
4. Type of complaint justiciable by Ombud.
  (a) For a complaint to be submitted to the Office—
    (i) the complaint must fall within the ambit of the Act and these Rules;
    (ii) the person against whom the complaint is made must be subject to the provisions of the Act (hereafter referred to as “the respondent”);
    (iii) the act or omission complained of must have occurred at a time when these Rules were in force; and
    (iv) the respondent must have failed to address the complaint satisfactorily within six weeks of its receipt.
 
5. Rights of complainants in connection with complaints.
  (a) The complainant must qualify as such in terms of the Act and these Rules.
  (b) Before submitting a complaint to the Office, the complainant must endeavour to resolve the complaint with the respondent.
  (d) On submitting a complaint to the Office, the complainant must satisfy the Ombud of having endeavoured to resolve the complaint with the respondent, and must produce the final response (if any) of the respondent as well as the complainant’s reasons for disagreeing with the final response.

It will be interesting to see the ruling by the Appeal Board.

Top of Page
 
SuiteBox horizontal banner 2017-01-12
 
Matthew Lester on Gigaba Mini Budget speech
Prepare for a ‘bloodbath’ in February after Gigaba’s mini budget.

The biggest day in Malusi Gigaba’s political career so far was strongly contrasted by a vehemently negative market reaction. While being honest in his assessment of the state of the South African economy, the Finance Minister provided little hope that he has a plan to halt the bleeding. And as Matthew Lester points out below, if Gigaba remains Finance Minister until the main budget in February, it could be a total ‘bloodbath’ for the country’s economy. – Gareth van Zyl in Biznews

Click here to read the full article.
Top of Page
 
MBSE banner
Regulatory Examinations
Regulatory exams banner
2017 Schedule updated
Top of Page
 
Self-Help Guidelines to make a booking, download your certificate or view results
Candidates who wrote with Moonstone can now view their results, make a new booking or update their information on our website: www.faisexam.co.za

Here is what you do:
  1. Click on the Moonstone FAIS Exam website (www.faisexam.co.za)

  2. Click on the second heading: “Update Your Booking/Personal Details/Get results”.

  3. Key in your ID or Passport Number used to register for the exam: click on Send password.

  4. The system will send a password to the e-mail address you provided at registration.

  5. Use this password to log in on the same address as above:
    Type in the password – do not copy and paste.

  6. Click login.

  7. You will then be able to make a booking, download your certificate or view results.

Frequently Asked RE Questions – Answers to questions on REs and preparation material

DOFA - Do's and Don'ts

Email enquiries should be addressed to faisexam@moonstoneinfo.co.za. You can phone us on 021 883 8000 - select option 2 to speak to one of our consultants.
Top of Page
Careers Platform
Are you hiring? Advertise your position on Moonstone’s Career Platform
Careers Platform Packages

•   The Moonstone website - www.moonstone.co.za - enjoys an average of 15 000 visits and approximately 39 000 page views per month.
Moonstone boasts an exclusive newsletter mailing list of over 49000 dedicated financial decision makers who receive 2 newsletters per week.
Our audience is relevant and industry specific: individual and corporate advisors and brokers in the following financial sectors: iInvestment, Risk, Healthcare, Banking, Retirement, and Insurance.


Advertise


Top of Page
 
Featured Positions
  • Broker Assistant: Ohmni Power Financial Solutions, Broadacres in Fourways - Candidate must have matric, life insurance industry experience and RE5 would be an advantage. Read More

  • Senior Commercial Short Term Broker: CC&A, Johannesburg - Do you have a minimum of 10 years experience and happy to travel nationally to market our niche products? Read More

  • Internal Broker: Picara, Dunkeld, Johannesburg - If you are fully FAIS compliant and registered with the FSB for a minimum of 3 years with professional endemnity insurance experience, then Read More

  • Wealth Management Consultant: Rockfin, Cape Town - As an independent Financial Advisor your role will be to work closely with clients in their medium- to long-term personal financial planning. This is a client facing, sales and targets driven profession. Please only apply if you have the required insurance sales experience. Read More

  • Wealth Management Consultant: Rockfin, Sandton - We are looking for Financial Advisors to provide private wealth management and financial planning services to individual & corporate clients. Read More

Top of Page
On a more serious note
For whom the bell tolls
Today’s nation-wide protest is not the result of one senseless killing last week. That was possibly just the last straw that broke the patient camel’s back.

The background to the expression used as the title of this article is explained as follows on the internet:

"For Whom the Bell Tolls" comes from a statement written by John Donne in his book "Devotions upon Emergent Occasions”, published in 1624:

No man is an island,
Entire of itself.
Each is a piece of the continent,
A part of the main.
If a clod be washed away by the sea,
Europe is the less.
As well as if a promontory were.
As well as if a manor of thine own
Or of thine friend's were.
Each man's death diminishes me,
For I am involved in mankind.
Therefore, send not to know
For whom the bell tolls,
It tolls for thee.

For me, today’s protest is against every injustice committed against all fellow South Africans ever, but even more so where those affected were often in a defenceless position. Think of women and children, those who had their basic human rights stripped by legislation, and a nation currently held to ransom by those in power who sell our hard fought for birth right for substantially more than thirty pieces of silver.

In the process, the country is turning into a lawless jungle, where the most neglected communities are now taking the law into their own hands, as witnessed by a weekend report of a Biblical stoning to death of a 50 year old man who abused a thirteen year old girl.

This is certainly not the way forward, but likely to escalate if the frustrations experienced by the nation are not addressed urgently.

This is the time for reasonable men and women to make themselves heard.

JK Rowling said the following during an address:

Choosing to live in narrow spaces leads to a form of mental agoraphobia and that brings its own terrors. I think the wilfully unimaginative see more monsters, they are often more afraid. What is more, those who choose not to empathize enable real monsters. For without ever committing an act of outright evil ourselves, we collude through our own apathy.

Ask not for whom the bell tolls…
Top of Page


Moonstone 49000 subscribers banner

Tel: +27 21 883 8000   |   Fax: +27 21 883 8005
info@moonstoneinfo.com
www.moonstone.co.za


P.O. Box 12662, Die Boord, Stellenbosch, 7613, Republic of South Africa

Disclaimer: Services and products advertised by external product suppliers in this newsletter are paid for by the respective suppliers. Moonstone does not endorse any opinions, conclusions, data, products, services or other information contained in this e-mail which is unrelated to the official business of Moonstone and furthermore accepts no liability in respect of the unauthorised use of its e-mail facility or the sending of e-mail communications for other than strictly business purposes.

The complete disclaimer can be accessed here.
 
©2015 Moonstone. All rights reserved.